Head of Field, Service & Support Operations (UAS)

Kyiv, Ukraine

Full-time

NDA

veteran-friendly

Our client is a rapidly growing defense holding company evolving into a multi-vertical organization focused on Optics, Communications, and Deep Strike systems.

The company develops and mass-produces a broad portfolio of unmanned aerial systems (UAS), ranging from reconnaissance platforms to long-range strike solutions that are actively shaping the battlefield every day.

We are seeking a professional who will ensure the operational readiness and successful deployment of products through leadership of service operations, technical support, training programs, and a continuous product improvement system driven by real-world operational feedback.

Our client is a rapidly growing defense holding company evolving into a multi-vertical organization focused on Optics, Communications, and Deep Strike systems.

Key Responsibilities

Maintenance & Repair Operations Management:

Build and continuously develop the product maintenance and sustainment system.
Organize equipment diagnostics, repair, refurbishment, and recovery activities.
Manage service operations, repair facilities, and maintenance capabilities.
Monitor repair turnaround times and service quality performance.
Oversee spare parts inventory, repair kits, and service documentation.
Analyze root causes of failures and implement corrective actions.
Develop and implement preventive maintenance processes.
Define, track, and improve service organization KPIs.

Technical Support & Mobile Laboratory Management:

Organize and manage technical support operations for end users.
Establish rapid-response processes for technical incidents and field issues.
Lead field support teams and mobile diagnostic laboratory operations.
Coordinate field diagnostics and failure investigations.
Ensure collection, consolidation, and analysis of operational data.
Facilitate communication between end users, service teams, and R&D departments.
Monitor compliance with support SLAs.
Maintain and develop the knowledge base and technical documentation system.

Training & Capability Development:

Establish a comprehensive training system for operators, instructors, and technical personnel.
Develop training programs, instructional materials, and training standards.
Organize classroom, remote, and field-based training activities.
Build and manage a user certification framework.
Develop a network of instructors and training centers.
Implement training quality assessment mechanisms.
Analyze the impact of training on operational effectiveness and product performance.

Maintenance & Repair Operations Management:

Build and continuously develop the product maintenance and sustainment system.
Organize equipment diagnostics, repair, refurbishment, and recovery activities.
Manage service operations, repair facilities, and maintenance capabilities.
Monitor repair turnaround times and service quality performance.
Oversee spare parts inventory, repair kits, and service documentation.
Analyze root causes of failures and implement corrective actions.
Develop and implement preventive maintenance processes.
Define, track, and improve service organization KPIs.

Technical Support & Mobile Laboratory Management:

Organize and manage technical support operations for end users.
Establish rapid-response processes for technical incidents and field issues.
Lead field support teams and mobile diagnostic laboratory operations.
Coordinate field diagnostics and failure investigations.
Ensure collection, consolidation, and analysis of operational data.
Facilitate communication between end users, service teams, and R&D departments.
Monitor compliance with support SLAs.
Maintain and develop the knowledge base and technical documentation system.

Training & Capability Development:

Establish a comprehensive training system for operators, instructors, and technical personnel.
Develop training programs, instructional materials, and training standards.
Organize classroom, remote, and field-based training activities.
Build and manage a user certification framework.
Develop a network of instructors and training centers.
Implement training quality assessment mechanisms.
Analyze the impact of training on operational effectiveness and product performance.

Requirements

3+ years of experience in similar positions or roles.
Experience in the operational management of service support.
Thorough knowledge of unmanned system operation specifics and analysis of the causes of critical product failures in real combat conditions.
Understanding of the physical principles of communication systems, antenna-feeder device characteristics (specifically gain), and Electronic Warfare (EW/SIGINT) countermeasure methods. Ability to analyze logs and spectrograms to verify causes of lost aircraft.
Ability to consolidate "field" feedback and technical complaints into technical specifications (TS) for the R&D department (translating from "military language" to the language of engineering requirements).
Readiness for an intensive travel schedule to conduct tests at proving grounds and coordinate service support directly in the areas of product application.
English – B1+ (for working with international technical documentation and communication with global suppliers).

Will be a plus:

Combat and technical expertise.
Practical experience as a unit commander or lead technical specialist.

3+ years of experience in similar positions or roles.
Experience in the operational management of service support.
Thorough knowledge of unmanned system operation specifics and analysis of the causes of critical product failures in real combat conditions.
Understanding of the physical principles of communication systems, antenna-feeder device characteristics (specifically gain), and Electronic Warfare (EW/SIGINT) countermeasure methods. Ability to analyze logs and spectrograms to verify causes of lost aircraft.
Ability to consolidate "field" feedback and technical complaints into technical specifications (TS) for the R&D department (translating from "military language" to the language of engineering requirements).
Readiness for an intensive travel schedule to conduct tests at proving grounds and coordinate service support directly in the areas of product application.
English – B1+ (for working with international technical documentation and communication with global suppliers).

Will be a plus:

Combat and technical expertise.
Practical experience as a unit commander or lead technical specialist.

Company Offer

Official military recruitment deferment (reservation) from the first day of work (Diia City contract).
Competitive salary corresponding to the level of responsibility and complexity of tasks.
Collaboration with top tech leads in an environment that values direct communication and results.
Opportunity to grow with a holding transforming into a large management structure with ambitious international plans.
24 days of annual leave, sick leave compensation, corporate English classes, and 7 additional days off per year.

Official military recruitment deferment (reservation) from the first day of work (Diia City contract).
Competitive salary corresponding to the level of responsibility and complexity of tasks.
Collaboration with top tech leads in an environment that values direct communication and results.
Opportunity to grow with a holding transforming into a large management structure with ambitious international plans.
24 days of annual leave, sick leave compensation, corporate English classes, and 7 additional days off per year.

NDA

Apply for this job

other vacancies

CPO (Chief Product Officer)

Kyiv, Ukraine

CPO (Chief Product Officer)

Kyiv, Ukraine